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Frequently Asked Questions

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What should I do if my computer is stuck on the boot screen?

If your computer is stuck on the boot screen, it could be due to hardware issues, corrupted files, or software errors.

When your computer fails to move past the boot screen, begin by disconnecting any external devices, as these can interfere with startup. Restart the computer and see if the issue resolves itself. Access the BIOS settings (usually by pressing a key like F2 or DEL during startup) to confirm that your hard drive is recognized and properly prioritized. If accessible, try running startup repair from a Windows recovery USB or disc to fix corrupted system files. Clearing the CMOS battery can sometimes resolve BIOS errors; however, consult your device’s manual before attempting this. If none of these solutions work, booting into Safe Mode to uninstall any recently added software or drivers may help. Persistent issues may point to a failing hard drive or other hardware fault, requiring professional repair.

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